Framework promotes trusted AI, transparency and accountability across legal technology providers
The Legal Software Suppliers Association (LSSA) has launched a new environmental, social and governance (ESG) policy aimed at supporting responsible innovation and building trust in the use of artificial intelligence across legal technology.
The policy is intended to provide a framework for legal technology suppliers and law firms as AI becomes increasingly embedded in legal services, with a particular focus on ensuring that innovation is aligned with ethical and professional standards.
LSSA said the framework promotes a “trusted AI” approach, encouraging developers and providers to ensure transparency, accountability and appropriate human oversight in the design and deployment of AI-driven tools.
It highlights the need to address risks associated with AI, including bias, lack of explainability and potential misuse, while ensuring that systems are developed in a way that supports fair and accurate outcomes for users.
The policy also emphasises the role of legal technology in improving access to justice, noting that innovation should not only enhance efficiency but also contribute positively to the wider legal system.
Alongside its focus on AI, the ESG framework addresses environmental sustainability and governance, encouraging suppliers to adopt responsible business practices, maintain robust compliance structures and consider the broader societal impact of their technology.
LSSA said the initiative reflects increasing demand from law firms and clients for greater assurance around how legal technology is developed and used, particularly as regulatory attention on AI continues to grow.
The association added that the policy is designed to act as practical guidance for the sector, helping suppliers demonstrate accountability while supporting firms in making informed decisions about the technologies they adopt.
The move comes as part of a wider shift within the legal profession towards structured approaches to AI governance, with industry bodies seeking to establish standards that balance innovation with risk management and public trust.