Fletchers Group has announced the promotion of two experienced legal professionals, Michelle Heyes and Gillian Lakes, to Directors within its Serious Injury division, effective from 1st November 2025.
The appointments recognise the significant contributions both women have made to the business and reflect the Group’s ongoing commitment to nurturing homegrown talent and strengthening leadership across the North West.
Michelle Heyes, who joined Fletchers in 1992, has played a pivotal role in the development of the firm’s Serious Injury capability. Widely respected for her calm and considered leadership style, Michelle has led the department since 2022, guiding teams handling some of the most complex and high-value personal injury cases in the UK.
Gillian Lakes brings over 25 years of experience in serious injury law. Since joining Serious Injury Law in 2018 and becoming part of Fletchers through its 2024 acquisition, she has led the Bolton office, earned promotion to Associate, and then Partner earlier this year.
In their new roles as Directors, Michelle and Gillian will take on increased strategic responsibility for the growth and development of the Serious Injury division – overseeing team performance, supporting legal excellence, and helping shape the long-term vision for serious injury services across the North West and nationally.
Commenting on the promotions, Caroline Morris, Managing Director of Serious Injury Law, said: “Michelle and Gillian are outstanding examples of the leadership, expertise, and values that underpin our work.
Their promotions are richly deserved and demonstrate our commitment to investing in our people and the future of our business.
As we continue to grow, we’re proud to see more of our next generation of leaders coming through the North West.”