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London firm penalised over improper client account fund retention

Tribunal approves agreed outcome after regulator identified failures in systems and controls over handling of client money

Legal Ombudsman faces crisis as complaints surge to record levels

Rising complaints prompt reform plans as demand outpaces the current system

Victims given six months to challenge Unduly Lenient Sentences

Government reforms also place duty in the Victims’ Code to ensure victims are informed about the sentencing review scheme

2026 legal services report reveals growing gap in client expectations for law firms

Research highlights rising client demands on service, transparency and digital access